Use case
Every work order, photo, and site history in one place — not in someone's phone.
Timill gives your dispatchers one live board and your technicians one mobile app. Jobs get assigned, done, documented, and invoiced without a single "did you finish at Kokkola?" call.
The dispatcher's head is not a system
- Jobs arrive by phone, email, and WhatsApp. They live in the dispatcher's memory and a shared calendar.
- Technicians know where to go — but not the site history, the equipment details, or what the last visit found.
- Job documentation is photos in personal phones and notes on paper in the van.
- Invoicing waits until someone remembers what was done, with what materials, and when.
- Big field-service suites solve this for 200-technician companies — with pricing and complexity to match.
Less chasing. More doing.
The configuration
How it works in Timill
Item types
Work Order
Customer/site, type (fault / installation / scheduled service), priority, description, assigned technician, scheduled date, status (New → Assigned → In progress → Done → Invoiced), photos, work notes, materials used, hours.
Site / Customer
Contacts, address, access notes, linked equipment, full service history (every past work order attached).
Equipment
Model, serial, install date, service interval, fault history.
Links that create the trail
Work order → site → equipment. When a tech opens a job, the last three visits and the equipment's fault history are right there.
Automations
Job assigned → technician notified on their phone. Job marked done → office notified for invoicing. Scheduled service due → work order created automatically.
On site
The technician opens the job on mobile, adds photos and notes as they work, logs materials, marks it done. The office sees it the moment it happens.
What each role sees
Dispatcher (board)
Today's jobs by status and technician; unassigned queue; urgent faults on top.
Technician (mobile)
My jobs today, with everything needed — history, access notes, equipment data.
Owner (dashboard)
Jobs per week, response times, done-but-not-invoiced (money sitting on the table).
A day with it
- 07:30
Dispatcher opens the board: 14 jobs today, 2 unassigned, 1 urgent fault from last night already at the top.
- 09:15
Customer calls about a recurring fault. Dispatcher opens the site, sees the same pump failed twice this year, attaches that history to a new work order.
- 11:00
Tech finishes the job, photographs the fixed installation, logs 2h and the parts used, marks Done — from the parking lot.
- 11:01
It's on the invoicing list at the office. No end-of-week paper pile.
Who this fits
Common in: electrical and HVAC contractors, property maintenance, industrial machine service, IT field service — teams of 5–50 technicians where jobs are coordinated today via phone, WhatsApp, and paper.
Why Timill and not…
WhatsApp + calendar
Works until it doesn't; no history, no accountability, photos scattered across phones.
Heavy FSM suites
Priced and built for fleets of hundreds; you'd use 20% of it.
Generic task tools
A work order isn't a to-do. It needs sites, equipment, materials, hours — your objects, which Timill lets you define.
Same platform can also run your quotes, your equipment maintenance program, or anything else you track — one system as you grow.
Built in Finland; runs teams' daily operations in production today.
On site
Live on every dashboard
Questions
Our techs aren't software people.
The technician flow is: open job, add photo, mark done. That's the training.
Can it create recurring service jobs?
Yes — automations generate work orders on the service interval you set.
Can we import our customer and site list?
Yes, from spreadsheets.
Does it work offline in basements?
The mobile app is the tech's main tool; for genuinely offline environments, let's talk through the specifics on a call.
Can it match our exact process?
That's the point — statuses, fields, and flow are configured to how you actually dispatch and invoice.
See it on your jobs
Bring a normal week of work orders to a 30-minute call — we'll show how they'd flow through this board, adapted to your process.